The Foundation of Virtual Healthcare: Key Considerations for Platform Selection – Copy

As the healthcare industry continues to embrace the transformative impact of virtual nursing and virtual observation services, the criticality of the technology platform cannot be overstated.  Organizations that have strategically adopted technology into the fabric of care are winning on all fronts.  OASIS is a leading provider of virtual services and offers no technology to speak of, however, as an experienced, independent third-party we can offer informed guidance on the importance of the key features of your platform to ensure your program is set up for success. 

The selection of the right technology platform is pivotal—not only for enhancing patient care quality but also for ensuring the highest standards of patient safety and bedside care team satisfaction. These platforms are not just facilitators of care; they are the very foundation upon which we can build a safer, more responsive, and efficient healthcare environment for all care providers. This is where the integration of data-driven analytics, performance dashboards, and ambient artificial intelligence (AI) become indispensable. These advanced technologies empower us to directly visualize the value of your virtual programs, proactively analyze patient behavior, and set new benchmarks in patient care.

 

Advanced Data Analytics

The ability to harness and analyze vast amounts of data in real-time is crucial. It enables us to understand patient behaviors, predict risks, and tailor care plans accordingly. Pay close attention to the value you are looking to achieve and ensure the data elements align with your goals. 

 


Performance Dashboards:

These dashboards provide a visual representation of data analytics in action, offering insights into patient care trends, staff performance, and operational efficiency. Simplicity is key. You should be able to glance at a dashboard and know if you are achieving success. 

 
 
Ambient Artificial Intelligence

By integrating ambient AI, you can monitor patient environments continuously, detecting changes in behavior or condition that may indicate emerging risks, thus allowing for immediate intervention. But watch out, all AI is not created equally! 

 


Integrated Translation Services

Having the ability to immediately incorporate translation services is a vital feature to ensure accurate communication between patients and providers.  

 
 
External Participants

The ability for the virtual provider to easily add family members, friends, or other caregivers into the patients' virtual session is a comforting feature and an incredible satisfier for all parties.  

 
 
Natural Language Processing

NLP technology can take common speech and automate alerts, perform transcription, and reduce manual workflow processes. NLP is still early on the adoption curve, however, it will improve exponentially over time. If your tech partner is thinking this way now, you will be well ahead of the game.  

 
 
Compliance and Security

Ensuring patient data protection and compliance with healthcare regulations is paramount, especially as we deal with more complex data sets and analytics. This should be expected value from your technology partner.  

 
 
Compatibility and Integration

Seamless integration with existing systems ensures that these advanced technologies work in harmony with your current workflows, enhancing rather than disrupting care. Don’t expect every system to talk seamlessly, in fact, they really don’t need to. Spend time on what provides the most value to the collective team and let that drive the need for integration.  

 
 
Scalability, Reliability, and Support

As our reliance on these technologies grows, choosing platforms known for their scalability, reliability, and robust support systems becomes even more critical. For example, ensure all endpoints are proactively monitored by your partner. They should know you have a problem before you do.  

 

The role of leadership in navigating this technological evolution is more crucial than ever.

It requires a vision that not only appreciates the value of current technologies but also anticipates future advancements and challenges. As leaders, we must champion the adoption of these technologies, ensuring they are leveraged to their full potential to enhance patient safety, improve care quality and demonstrate meaningful value to our heavily burdened care teams.

As we stand at the forefront of healthcare innovation, let’s engage in a dialogue about leveraging these critical tools to maximize your organization’s digital strategy to accelerate value across the continuum of care.  Together, we can lead the way in creating a safer, more efficient, and responsive care delivery system.

#HealthcareInnovation #PatientSafety #DataDrivenCare #AmbientAI #LeadershipInHealthcare

Maria Hagen

COO

Maria Hagen currently serves as Chief Operating Officer at OASIS Virtual Care in Omaha, Nebraska since November, 2023. In this role she oversees the day-to-day administrative and operational functions of the business. She brings over 30 years of Executive Leadership experience across a diverse suite of healthcare business functions including Virtual Care Services, Global Software Development, Clinical, Revenue Cycle and Change Management Consulting, Clinical and Revenue Cycle Implementations, Managed IT Services and Hosting Services. She has led many large scale transitions and has driven transformative business model changes throughout global organizations. She is passionate about bringing innovative
product and service solutions to market that will drive and transform healthcare operations, efficiency and outcomes.

She is a graduate of Drexel University and holds degrees in Management of Computerized Information Systems and Finance. She is a guest lecturer for Executive MBA programs at local universities and serves as a mentor to early career executive colleagues around the globe.

Ms. Hagen partners with our healthcare organizations to effectuate a new care team delivery
model that promotes top of license professional practice, staff satisfaction and exceptional
patient experience by providing high tech compassionate care.

Kevin Weber

VP OF SALES

Over the last decade Kevin has worked with health systems across the US to successfully create, implement and service virtual nursing programs. He is passionate about transforming patient care and developing long-lasting trusted partnerships. Kevin has over 20 years of strategic healthcare, technology and operational sales experience. He brings expertise, vision and energy to grow and expand all revenue generating activities. Kevin joins OASIS as the VP Sales, he is looking forward to growing virtual services within patient care, as innovation drives new ways care is being delivered.